Change plan, seats or credits, get invoices, or cancel
Upgrade or downgrade, add or remove seats, buy credits, download invoices, fix a failed payment, cancel, and ask for a refund.
For billing owners, workspace adminsPlans: Free, Growth, Agency, Scale, Trial
Manage how your workspace pays for Plutosign. Everything is in Settings → Billing (/settings?tab=billing).
Workspace owners and admins manage billing. Other members can see the plan but cannot change it. Payments are handled by Paddle. Your receipt and the payment form show the company name Jyngle Technologies Private Limited, the company that makes Plutosign.
Before you start
The plans:
| Plan | Price | Seats |
|---|---|---|
| Free (pay as you go) | No subscription | Up to 3 members, 5 new documents a month, then credits |
| Growth | $59 per seat a month, or $588 per seat a year | 1 to 5 seats |
| Agency | $359 a month, or $3,588 a year | 8 seats included, extra seats $29 a month or $348 a year each |
| Scale | $719 a month, or $7,188 a year | 20 seats included, extra seats as Agency |
Prices are in USD and include any sales tax, VAT or GST. Signing recipients do not need a seat.
- Monthly or annual. Annual is billed once a year. The Billing page shows what you save on annual. We email the workspace owner 30 and 7 days before an annual plan renews. The email has a link that opens the cancel step in Billing.
- Trial. A 14-day Plutosign trial needs no card and never charges you. It includes 20 sends and 5 members, including the owner. A verified workspace owner starts it with Start 14-day Plutosign trial. Each person gets one trial.
Start a paid plan (from Free or the trial)
Go to Settings → Billing. Choose Monthly or Annual.
On the plan card, set the number of seats. Select Choose Growth, Choose Agency or Choose Scale.
Pay on the checkout page. When payment is done, Billing shows Your … plan is active and your receipt comes by email.
When the trial ends without a plan, existing recipients can still finish signing, and your documents and exports stay available. Free limits apply. Extra members stay in the workspace with restricted access until seats are available.
Change plan, seats or billing interval
On a paid plan, use the Change plan & seats card.
Choose Monthly or Annual, then set Seats on a plan card with the add and remove buttons. The button names the change, for example Upgrade to Agency, Add … seat or Downgrade to Growth. Select it. The Confirm plan change dialog shows Paddle's exact quote, including tax: Due today, Next renewal and Then.
Select Confirm and pay … for an increase, or Schedule change for a reduction.
How changes apply:
- Increases (a bigger plan, more seats, or monthly to annual) apply when Paddle accepts the payment. You pay a prorated amount now. If the payment fails, nothing changes.
- Reductions (a smaller plan or fewer seats) take effect at renewal. You keep your current plan and seats until then. No refund or credit is issued.
- Make increases and reductions separately. One change cannot do both.
- To cancel a scheduled change, select Cancel scheduled change.
Buy credits
Credits pay for sends beyond the free allowance on Free, and for API sends or AI beyond a seat plan's allowance. Sends from the app on Growth, Agency and Scale never use credits. The cost is shown before every charge.
Go to Settings → Billing. On Your plan or the Credits card, select Buy credits.
Choose a pack:
| Credits | Price |
|---|---|
| 200 | $20 |
| 1,000 | $90 |
| 5,000 | $425 |
| 20,000 | $1,600 |
One credit is $0.10 at list price. Bigger packs cost less per credit.
Select Continue to payment and pay. If a send was waiting for credits, it goes out automatically once the credits arrive.
- Credits are valid 12 months from purchase. We email you 30 and 7 days before they expire. Credits that expire first are used first.
- A workspace younger than 14 days can buy packs up to $90. The pack list says Larger packs unlock after 14 days.
- History shows credit activity. Download CSV exports it.
- Turn on Only billing managers can spend credits to stop members from spending credits. Members then select Request credits, and the send goes out when a billing manager sends it or adds credits.
Payment method, invoices and billing details
In Payment method, select Update card. You finish the change on the checkout page.
In Billing details, enter your company name, tax ID and address, then select Save billing details. These apply to future invoices. Past invoices do not change.
In Invoices, find the invoice and select Download PDF. Select Older invoices to see earlier ones.
Fix a failed payment
If a renewal payment fails, Billing shows Payment overdue.
In Payment method, select Update card. The dialog Update card and pay overdue invoice shows the amount. Select Continue to checkout and pay.
While a payment is overdue, you cannot change your plan or seats.
Cancel your plan
Select Cancel plan, or turn off the Auto-renew switch. In Cancel plan?, choose a Reason (optional) and select Turn auto-renew off.
- Your paid plan stays active until the end date. You are not charged again.
- Your documents stay in your workspace. After the end date, the workspace moves to Free (pay as you go). Credits you hold stay until they expire.
- To keep your plan, turn Auto-renew back on before the end date.
- On an annual plan, you can instead email support@plutosign.com to cancel now. We refund each full month that is left in your term. The month in which you cancel counts as used, and your access ends on the day we cancel. See Fair terms.
Refunds
The Refund Policy page sets out when you can get a refund: for a first purchase of a paid plan, an annual renewal, a monthly renewal that went wrong, and a credit pack. It also says how long a refund takes to reach you. To ask for a refund, email support@plutosign.com from the email address on your account.
Read the full page for used and expired credits, deleted workspaces and disputes.
What happens next
- Upgrades show You're now on … or Your plan is now …, with the amount charged. Paddle emails a receipt.
- Scheduled changes show Change scheduled for the date. Nothing is charged that day.
- Turning auto-renew off shows Auto-renew is off. Your paid access stays until the end date.
Limits
- Growth supports up to 5 seats. For more, choose Agency or Scale.
- Plan changes are unavailable within 30 minutes of the next billing date.
- To schedule a downgrade on a plan that is set to end, turn auto-renew on first. The dialog offers Turn on auto-renew and review.
- Some older plans cannot be changed on this page. Billing then says to contact support@plutosign.com.
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| Your subscription has an overdue payment. | A renewal payment failed. | Select Update card and retry (or Update card) and pay the invoice. |
| Make upgrades and downgrades separately. | The change both raises and lowers plan, seats or interval. | Do the increase first, then schedule the reduction. |
| You have … members and … pending invitations. Keep at least … seats | You chose fewer seats than people. | Remove members or invitations in Settings → Team, then try again. |
| Your plan is set to end. Turn auto-renew on before scheduling a downgrade | Auto-renew is off. | Select Turn on auto-renew and review. |
| Paddle updated the quote. | The price changed while the dialog was open. | Review the new amounts and confirm again. |
| A credits purchase did not appear. | You paid with a different email. | Pay with the email you sign in with. If it still does not appear, email support@plutosign.com. |
| Only plan details show, no buttons. | You are not an owner or admin. | Ask a workspace owner or admin. |