Fair terms
These are our promises about price, plans and support. Our Terms of Service and our Refund Policy give the full rules.
1. Your price does not go up while you stay subscribed
Your plan price and your seat price stay the same at each renewal while you stay on the same plan and billing period.
If you change your plan or your billing period, the current price of the new choice applies.
A discount with an end date, such as the switch offer, ends on that date. Then the price you locked applies.
2. We do not remove features from a plan you pay for
If we change what a plan includes, the change applies to new subscriptions only.
If the law or a security problem forces us to stop a feature, we tell you by email. You can then cancel, and on an annual plan we refund the unused full months.
3. No new fees during your term
We do not add a new subscription fee, per-document fee or per-send fee during a term that you have paid for.
Sends from the app stay unlimited on paid plans.
Usage beyond your plan's allowances uses prepaid credits only. We never charge your card for usage.
4. Cancel an annual plan and get the unused months back
Cancel an annual plan at any time. Email us, and we refund each full month that is left in your term.
The month in which you cancel counts as used. Your access ends on the day we cancel.
The 14-day money-back guarantee still applies. In those 14 days, you get a full refund.
5. Reduce seats at any time
Lower your seat count at any time in Billing. The lower count and the lower price start at your next renewal.
On an annual plan, you can also email us to remove seats now. We refund the unused full months of each seat that you remove.
6. A notice before your annual plan renews
We email the workspace owner 30 days before an annual plan renews, and again about 7 days before. The email has a link that opens the cancel step in Billing.
You can cancel a monthly plan at any time in Billing. You keep access until the end of the period you paid for.
7. A person answers you
A person reads every email to support@plutosign.com. We reply within 1 business day, Monday to Friday (US Eastern Time).
We do not put a chatbot between you and us.
8. Monthly billing on every plan
Every paid plan is available with monthly billing. You never need an annual contract.
Annual billing costs less. It is your choice.
Questions or a refund request? Email support@plutosign.com from the email address on your account.